My loyalty card details do not appear in my account. What should I do ?

• Check that the e-mail address, ALL card number and password you have entered are correct
• Check that the e-mail address you have entered is the same as the one you used to set up your account
• Check that the ALL card number entered is correct and corresponds to a valid card in your name
• Check that the number you entered contains:
  - 16 digits without spaces for your ALL card number
  - or 8 digits for your account number
• Check that the password you entered is the same as the one you used to set up your account (otherwise click on «Forgotten your password?»)
• Make sure that the Accor mobile application or website is not undergoing maintenance: Check «Your support space» at the top of the page to see whether there is a message regarding downtime.

Do you need further assistance?

• Please contact our customer service team